Operational Support

SUPPORT DESK

One-stop-shop for all of your telecom issues!

The operational support provided by our Support Desk team relieves your IT and Telecom departments from a considerable burden.

We have a first and a second-line global help desk staffed by dedicated members of staff located in Europe and the US. They are the first and sole point of contact for both end-users and customers. Our Support Desk serves as your only point of contact for all telecom-related inquiries, regardless of the number of telecom providers with whom you cooperate. We are the only point of contact for all of those providers!

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THE ADVANTAGES OF OPERATIONAL SUPPORT

telecom

  • One-stop shop for all telecom inquiries
  • Our dedicated help desk staff provide immediate telephonic support
  • We have a team in the US and in Europe
  • You only have one contact person
  • No need for you to approach your telecom provider(s)
  • No waiting, and no options menus
  • We provide support and follow-up for the problem
  • Move, Add, Change and Delete Support (MACD support)
  • We assist in solving technical breakdowns
  • We help you solve problems with telecom invoices
  • Porting
  • Support for your mobile devices
  • Assistance with SIM changes

24/7 Online ticket system. The status of your requests for service can be seen 24/7 via the online ticket system, and all requests for service are reported to you on a monthly basis.

 

WHAT ARE THE COSTS OF OPERATIONAL SUPPORT WITH A&B GROEP?

You only pay for the time required by our help desk to deal with the request. No more than that!

At A&B Groep, you pay for the service we provide. The Support Desk keeps track of your service requests on a minutes basis. You only pay for the time required by our help desk to deal with the request. No more than that! The costs are charged on the basis of the agreed hourly rate. This rate is agreed on between you and the consultant.