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Victor Essenius (account director) and Jan Boen (account manager) recently joined our Account Management team. Both have many years of experience and proven track records in the telecom branche.
Jan Boen (L) and Victor Essenius (R)
Our focus is always on our customers and their needs! A&B Groep has assembled a specialized team of experts. Their objective is to ensure optimal support for our national and international customers. Together with the rest of the international team of experts, Victor and Jan provide transparency, optimize telecom contracts, achieve substantial cost reductions and manage the GTEM platform.
Customer satisfaction is an important part in our commercial strategy plan. As part of a recent certification process, our performance and experience were rated. A large number of A&B Groep customers were surveyed to evaluate their experience with A&B Groep. In-depth interviews were conducted with our current and past customers. We scored an 8.6 for general satisfaction and scored higher than an 8 in the segments of Account Management, Managed and Professional Services, Technical Systems, General Solutions and Value. We are very proud of these results after having been assessed by an impartial party such as AOTMP.
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